Collaborative Customer Relationship Management: Taking CRM to the Next Level
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ISBN 13: 9783540002277
Format: Hardcover (273 pages) Publisher: Springer Published: 08 Aug 2003
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by Alexander H. Kracklauer,D. Quinn Mills,Dirk Seifert
ISBN 13: 9783642055294
Format: Paperback (288 pages) Publisher: Springer Berlin Heidelberg Published: 19 Feb 2010